Set up the renter app & portal
Every renter gets a branded portal - on the web, and as a phone app on the way - where they see their contract, their payments and their condition photos, and message you.
Customise it
- Open Settings → Renter-facing.
- Renter portal shows the address your renters use, and opens a preview of it.
- Support & contact sets the support hours shown in the renter's chat info and Documents tab.
- Under What renters can see, hide any section that does not apply to your business.
- Your name, phone, email, logo and accent colour come from Settings → Business, and the portal carries them.
Tip: Preview renter portal opens the real portal with sample data, so you can see exactly what a customer sees before one does.
Where to find it: Settings → Renter-facing
The portal follows the rental: an ongoing rental shows the rent and the payment history, a hire shows the trip and when the car is due back. Dates, rates and the bond come from each contract, never from these settings.
Related guides
- Customer addresses - Street, suburb, state and postcode - four fields, not one box.
- Renter logins and password resets - How customers get portal access, where they sign in, and how passwords are reset.
- The emails your renters get - Every automatic renter email, editable word for word - and exactly when each one sends.