Files and photos on a vehicle

Every vehicle keeps its own files: the papers you upload, and its condition photos. All of it lives on the Docs tab of the vehicle.

The car's papers

  1. Open Vehicles, open the car and switch to the Docs tab.
  2. Click Add a document and pick the file - a PDF, image or Word file up to 10 MB.
  3. It saves against the car: the insurance certificate, rego papers, the roadworthy, purchase and repair receipts - anything you want with the vehicle when you need it.

A document is not locked once uploaded. The pencil on its row renames it - useful when a phone upload arrives as IMG_2041.jpg - and Replace file swaps the file itself, so this year's insurance certificate can take last year's place under the same name. An image opens full-size on the spot, a PDF or Word file opens or downloads, and Remove deletes a document for good.

One thing to know about insurance: Insurance is current on the vehicle is a plain yes or no, and keeping it true is on you. Fleetola holds no insurance expiry date and sends no insurance reminder - the rego expiry is the only compliance date it chases. Keep the certificate here, and put the renewal in your own calendar.

Where to find it: Vehicles → open the vehicle → Docs

A car's four photo sets

Every car keeps four sets of condition photos, of up to eight photos each, on the same tab.

The Purchase set comes first: the photos taken when the car was added, how it looked before anyone rented it. It is never deleted and never rotates. Anyone can fill it up to eight; only the business owner can Replace it, and replacing swaps the whole set at once after a confirm.

Below it are the car's three latest photo sessions. A session is one pickup or one return, labelled with the renter and the date. When a fourth session is saved, the oldest of the three is deleted, files and all - so a car always shows its three most recent handovers and returns. A report follows its contract, so if a rental changed cars mid-way its sessions sit on the car they were taken of. Open a session and tap any photo for the full-size shot.

Capturing the pickup and return sets is its own guide - see Handover condition photos.

When an old set is kept longer

A session is held, not deleted, while its hire is unsettled: the hire is still running, money is still owed on it, the bond is still held, a damage charge is unpaid, or a card payment on it is disputed. The car can briefly show more than three sessions; the held one is marked, and it rotates out once the hire is settled. On the contract itself, a set that has rotated out says so - it was taken, and the car moved on.

Tip: Photos that might back a damage claim are kept for as long as that claim is open. Settle the hire and they follow the normal three-session rule.

Related guides

Run your rental fleet from one place

Fleet, contracts, e-signing, payments, GPS tracking and a renter app - built for Australian operators. 30 days free; your card is added when the trial starts and is not charged until it ends.

Start free trial