With the Online Payments module, renters pay you by card and the money reaches your bank through Stripe. Without the module none of this appears and everything stays manual - recording payments works the same either way. Contact us to add it to your plan.
Set up once
- Connect your payouts under Settings → Money → Payouts - Set up payouts walks the checks, the four states, and where your money sits while they run, and Chargebacks and dishonours covers why the business name you give Stripe matters.
- Check what a card payment costs you under Settings → Money → Card fees. Fleetola never adds a fee to the renter - surcharging card payments is not allowed in Australia from 1 October 2026 - so the fee comes out of what reaches you, and your rent is priced with that in mind.
- That's it. Pay now appears in every renter's portal, and payment-reminder emails link straight to it.
What a card payment costs you
Stripe's fee comes out of every card payment before the money reaches your bank - on a domestic card that is 1.65% + 30c, so a $350 week reaches you as $343.92. An overseas card costs more to accept, a bank debit (BECS) costs less, and a payment you record by hand carries no fee at all. Fleetola never adds any of this to the renter: surcharging card payments is not allowed in Australia from 1 October 2026, so price your rent with the fee in mind. Settings → Money → Card fees shows the current figure.
What the renter sees
The Pay now checkout states the rent and the total - the same number, because no card fee is ever added. After paying it says confirming your payment until your own record says paid: Fleetola never claims money it has not heard about from Stripe.
A card payment lands in your Payments hub marked Card with its Stripe reference, the receipt email goes out, and the next cycle appears - the same shape as a payment you record by hand.
Sign & Pay
The signing page collects the first payment with the signature: the card box states the rent and the bond where one rides the card (see Bonds on the card rails). The signature always lands first - if the card fails, you are left with a signed agreement and an unpaid first week, never money taken against nothing.
Tip: A card payment is refunded, not undone: open it in the paid history and choose Refund payment. You choose the amount - refund part now, more later if you need to.
The rent charging itself from a saved card or bank account has its own guide - see Autopay and direct debit.
Refunds
A refund caps at what is still refundable - the payment amount minus any refunds already made. The paid record then tells the story in the open: a Refunded line for what went back, and Still refundable for what is left.
Every online payment carries a Payment ref, the Stripe id: quote it to Stripe support, or search your Stripe dashboard for it, when a charge needs chasing beyond Fleetola.
The renter's own record
The renter's portal keeps its own history of every payment. A card payment's row is marked Card and carries the same Stripe reference as your record. A renter querying a line on their bank statement can be pointed straight at that row.
Receipts are self-service too: from the portal's Payments tab, a paid payment downloads as a receipt, the next one due as a payment notice, and any invoice you have raised comes down as its PDF - nothing for you to send when a renter asks for a receipt.