Handover condition photos
Condition photos protect you and your renter by recording exactly how the vehicle looked when it changed hands.
Capture them
- On the Handover step of a new contract, take the pick-up shots: front, rear, both sides, the interior and the odometer. They attach to the contract when you save it.
- Missed them at the kerb? Add them later from the contract itself.
- Capturing from a contract - later, or at return - each shot saves as you take it. Check every tile says Saved, and tap Retry on any red one.
- At return, the End contract flow asks for the same shots.
- Compare the two ends to see what changed.
Tip: Renters see their handover photos anytime in the Documents tab of their app, which heads off most disputes before they start.
Photos, the diagram, or both
Settings → Contracts → Condition and terms decides what your contracts record: condition photos only, the damage diagram only, or both. Step 4 of New contract can change it for one contract without touching your default.
The answer is written onto each contract as it is created, so changing the setting never changes a contract that already exists - a renter who signed a sheet with the car on it keeps that sheet.
Which shots you are asked for is the handover checklist under Settings → Renting: exterior, interior, fuel level, odometer, spare and tools, and a note of any pre-existing damage.
Marking damage on the car outline has its own guide - see The damage diagram.
Damage found at return can be noted against the bond, itemised before any deduction.
Related guides
- Send a contract for signing - Write an agreement and have the renter sign it on their phone.
- Charges and add-ons - Name a charge once in Settings, then price it on each contract.
- Your rental terms - Paste your terms once, and choose whether the agreement links to them or prints them.
- Pick-up and return locations - Set up the depots renters collect from and bring the car back to.